Refund & Cancellation Policy
Version 2026-07-01 · Effective 1 July 2026
1. Free trial
Your first lesson in a subject is a free trial. There is nothing to pay and nothing to refund — you only continue if it works for you.
2. Rescheduling
Paid lessons can be rescheduled within the monthly reschedule allowance shown in your account. Trials carry their own allowance. Requests made too close to the lesson may not be eligible.
3. Cancellations & refunds
- Prepaid lessons that have not yet been delivered can be cancelled; the value is refunded to your account balance or original method, subject to the cancellation window in your plan.
- Completed lessons are not refundable, except where a lesson did not take place due to tutor no-show or a platform fault.
- Where a tutor fails to attend, the lesson is not charged (or is refunded if already paid).
4. How to request a refund
Raise a request from your account's billing page or contact support@myittutor.org. Approved refunds are processed to your account balance or original payment method.
Exact windows, allowances, and amounts are governed by the business rules configured for your plan and market and are shown to you before you book.